Business mobility is critical to the success of your business. Most days your devices and apps work smoothly, but sometimes things go wrong. You have no time for downtime and need a fix as soon as possible. SOTI Enterprise. Support delivers round-the-clock support, priority access to dedicated and knowledgeable support staff as well as other exclusive benefits. It helps reduce the incidence and duration of business mobility downtime so you can focus on your business.

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Round-the-clock Support

Business mobility problems can happen at any time, day or night. You want access to fast, reliable support when your business needs it. SOTI Enterprise Support provides technical support 24 hours a day, 7 days a week, from anywhere in the world.

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Advanced Support Team

Downtime is costly. You need business mobility issues fixed quickly. SOTI Enterprise Support bypasses the level 1 queue and routes calls directly to the Advanced Support Team of highly experienced technical support engineers assigned to your account. The Advanced Support Team knows your SOTI software implementation and support history, ensuring any disruptions to your business mobility are resolved quickly and correctly.

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Technical Account Manager

SOTI Enterprise Support customers are each assigned a Technical Account Manager (TAM), an experienced business mobility expert that understands your unique mobility environment. Your TAM is your internal advocate at SOTI, and helps deliver and coordinate SOTI Enterprise Support. They monitor your support cases, escalate cases on your behalf, and advise you of any relevant SOTI software releases and issues. With direct access to the SOTI product teams, your TAM ensures your critical issues are prioritized for resolution, and champions any requested product enhancements.