What SOTI Assist can do

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SOTI ASSIST IS THE INDUSTRY’S FIRST HELP DESK SOLUTION OPTIMIZED TO FIX MOBILE DEVICE PROBLEMS BEST-IN-CLASS REMOTE CONTROL MAKES IT EASY TO ANALYZE AND RESOLVE MOBILE DEVICE ISSUES FROM ANYWHERE, AT ANY TIME.

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SOTI Assist has the broadest device support

Remote control/view devices from 140 different manufacturers. Support the devices that best meet your cost, operating system, form factor and security requirements.

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SOTI Assist fixes device problems faster

SOTI Assist automatically includes accurate user and device information related to every tech support contact.

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SOTI Assist improves first-time fix rate

Give help desk technicians all the tools they need to fix mobile device and application problems, as if the device was in the palm of their hand.

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SOTI Assist does more than just

remote support

With the Integration of SOTI ONE platform, help desk technicians can quickly inspect device settings, policies and apps, as well as send scripts to the device to correct device or app issues.

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SOTI Assist supports devices wherever

they are located

Enable help desk technicians to remote support assigned devices, price scanners and customer-facing kiosks. They can remote view or remote control devices on any HTML5-based web browser, including browsers on smartphones and tablets.


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